Frequently Asked Questions
Do you provide Itemized receipts for FSA/HSA?
Yes, Emerald Massage Center provides itemized invoices/receipts for Flexible Spending Accounts (FSA)/Health Savings Accounts (HSAs) which can be submitted for reimbursement electronically in the form of a .PDF document to clients who request one upon checkout. These receipts include the details of your massage appointment and your massage therapist’s name and license number.
What are your business hours and do you take walk-ins?
Emerald Massage Center is open seven days a week. We are open…
Monday through Friday: 10am - 8pm
Saturday: 9am - 8pm
Sunday: 9am - 7pm
We do not accept walk-ins. Please note that our massage therapists do not adhere to typical office hours; instead, they come in as they are scheduled. Our treatments are by appointment only.
Do not walk-in to book an appointment.
Click here to book an appointment today or call us at (703) 646-8848.
To secure an appointment, you must use a credit card and pay a 50% deposit on services. This deposit is 100% refundable if you cancel at least 24 hours before your scheduled appointment.
We understand that unforeseen circumstances may arise, and we are happy to provide a one-time waiver for any charges for returning/regular clients. However, a 50% deposit will be required when booking their next visit.
Additional Driving Instructions
We are in the red brick suites located at 3335 Duke Street— you have to go behind the sign that says “Katz Family Financial Advisors” via the side road on the left.
Our suite is in the third row on the lefthand side.
What massage services and enhancements do you provide?
Emerald Massage Center provides a range of massage services including Couples Massage (Same Room/Separate Room), Cupping Massage, Deep Tissue Massage, Swedish Massage, Lymph Flow Massage, Lymphatic Drainage Massage (Pre-op and Post-op), Prenatal Massage, Reflexology, and Sports Massage.
To learn more about each of our massage services and enhancement please visit our services page.
We also have e-gift certificates and massage packages available for purchase.
How early should I arrive?
We ask that you arrive at least five minutes before your scheduled appointment. We understand there may be a situation out of your control that causes you to be late for your appointment. In such a case, our policy is as follows: If the schedule permits us to provide you with the full session length, we will be happy to do so. However, if it does not, you will receive the remainder of your session and be expected to pay for the time originally reserved.
You must complete the client intake form which can be accessed through your confirmation email. If not completed before appointment time, the time it takes for you to complete your form is part of your appointment time.
How do I change or cancel my appointment
When you a book an appointment with Emerald Massage Center (EMC) you will receive an email confirmation of your appointment details. Through the confirmation email, you can change or cancel your appointment. When you book an appointment with EMC, you understand and agree to Emerald Massage Center's Cancellation Policy which requires a minimum of 24 hours of advance notice for cancellations. Cancellations made within 24 hours are not illegible to have their deposit refunded. We have this policy in place to protect and respect the therapist’s time. Please do not book an appointment if you are unsure of your availability as we have a no exception rule. Thank you for your understanding and supporting a small business.
What forms of payment do you accept?
We accept all forms of payment, including cash, credit card, Android Pay, and Apple Pay. However, upon booking we require a valid credit card to ensure the client’s commitment for their scheduled appointment and to be able to pay our massage therapists for their time if the client no shows or last minute cancels the appointment.
I might’ve left something at EMC
Don’t worry, just give us a call or text and we will check to see if we have your item. We are not responsible for any lost or damaged personal belongings at our center. Please make sure you have everything before leaving the center.
How is time allocated for an appointment at EMC?
Your appointment begins when we take you to your treatment room. Your appointment includes up to 10 minutes of…
discussion about what you want your therapist to focus on, what they should avoid, and any relevant health history to provide you with the most beneficial, tailored, and rejuvenating massage therapy treatment.
giving you time to undress for the the treatment and dress after the treatment
The remainder of your appointment time is dedicated to the treatment and applying any massage enhancements that you may have added to your treatment.